F11111 Frequently Asked Questions

No. Under f11111's policy, each person may only hold one account. If multiple accounts are detected, both will be closed and the balances may be forfeited.

On the Login Page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes under 2 minutes.

Yes, you can update your email, password, and certain account details by going to Account Settings after logging in. To change your mobile number, please contact the support team and complete identity verification.

KYC (Know Your Customer) verification may be required for large withdrawals or suspicious account activity. In such cases, you will need to submit a scanned copy of your national ID or passport.

f11111 accepts deposits via Mobile Banking and various e-wallet methods. The minimum deposit is just BDT 200, and in most cases funds are credited to your account instantly.

Withdrawals are typically processed to your mobile banking account or e-wallet within 15 to 30 minutes of the request. During peak hours or if verification is required, it may take up to 24 hours.

The minimum withdrawal is BDT 300. The maximum withdrawal depends on your account level and verification status. VIP members are eligible for higher withdrawal limits.

If your deposit has not arrived after 30 minutes, contact f11111 Live Chat support with your transaction slip. Providing the transaction ID and amount will help resolve the issue quickly.

Yes, for security purposes, deposits and withdrawals must be made using the same mobile banking number. Using a different number may delay the withdrawal process.

After registration, simply make your first deposit and a 100% welcome bonus will be automatically credited to your account — no code or request needed.

Every bonus comes with its own rollover (Wagering Requirement). Typically you need to wager the bonus amount 10–20 times before withdrawing. Full terms and conditions for each bonus On the Promotions Page available.

A set percentage of your net daily losses (typically 5–10%) is returned as cashback to your account the following day. Cashback is credited directly to your balance — no separate claim required.

No, bonuses cannot be withdrawn directly. Once the rollover requirement is met, any winnings earned from the bonus can be withdrawn. You can track your rollover progress in your account.

Share your unique referral code with a friend. When they register and make their first deposit using that code, you'll receive a referral bonus. Full terms and conditions On the Promotions Page here.

f11111 offers live and pre-match betting on over 50 sports, including cricket, football, tennis, badminton, and basketball. Live Casino, fish games, bingo, and slots are also available.

The minimum bet generally starts from BDT 20, though this may vary depending on the game and market type. Live Casino games may have a different minimum bet.

Yes, real-time live betting is available at f11111. Odds update continuously throughout the match, and you can place a bet at any moment.

Yes, f11111's Fish Game uses RNG (Random Number Generator) technology, ensuring completely fair and random results. There is no manipulation of any kind.

Once a bet is confirmed, it generally cannot be cancelled. In certain situations — such as a match being cancelled — f11111 will automatically void the bet and refund the amount.

Yes, f11111 uses SSL 256-bit encryption. All transactions are encrypted and operated under an international license. Your personal information and funds are fully protected.

Go to the "Security" section in your account settings and enable two-factor verification. You'll receive an OTP on your mobile each time you log in — this makes your account significantly more secure.

Contact f11111 Live Chat support immediately and request a temporary account lock. Then change your password and enable 2-factor authentication.

f11111 App Download Page Both the Android and iOS versions can be downloaded directly from the site — not from Google Play or the App Store. Please download directly from our website.

To install the APK on Android, you need to allow "Unknown Sources" or "Install Unknown Apps". Go to Settings → Security → Unknown Sources and enable it. You can turn it off again after installation if you prefer.

Start by clearing the app cache and restarting your phone. Update to the latest version. If the issue persists, uninstall and reinstall the app. If that still doesn't help, contact support.

Yes, you can access all games and betting on f11111.win through a mobile or desktop browser without the app. However, the app offers a smoother experience.